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Support |
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Make sure your battery is completely charged...
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Make sure that your battery is completely charged by connecting it to its power adapter for 8 hours or until the charging indicator light blinks.
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Make sure you have the latest firmware...
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This is one of the most important things that you should do. Firmware updates are important to install because they add new features, improve existing features, and fix bugs.
You can update your device by downloading the latest firmware to your computer and transferring it to your ARNOVA using the MicroSD card. See the ‘How to install a firmware’ on the download page of the ‘Support’ section.
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Make sure your WiFi is working...
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Many applications will not work if your tablet is not connected to the Internet.
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Check the user manual...
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There’s a lot of useful information in the full user manual. It is pretty well written, has illustrations and there are probably things in there that you didn't know about.
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Connected by not appearing on your PC…
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When you plug your tablet into your PC over the USB cable it should ask to go into USB storage mode. Once you choose ‘turn on USB’ on the tablet it should be recognized immediately (or after about 30 seconds if it’s the first time you have plugged it into that PC) in ‘My Computer’and no drivers should be asked of you. If it is not recognized (or if it is asking for drivers) it could be because the tablet is in USB debugging mode. You will need to switch off USB debugging from Settings > Applications > Development > uncheck the box marked USB debugging. (ADB USB debugging mode is what is used by developers to see how apps are working on the device)
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Not starting up…
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To turn on the ARNOVA 7c G2 the power button needs to be pressed for a few seconds until the screen switches on and you see the ARNOVA logo. The flashing of the backlit buttons does not indicate that the device is switching on.
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What is Android™?
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It is the most popular software platform for portable devices. Games and applications of all different types are now available and new exciting ones are yet to come due to its open architecture.
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What version of Android™ is on the devices?
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ARNOVA G2 tablets were released running Android 2.3, known as Gingerbread. Any updates will happen via Firmware update. We recommend that you keep your ARNOVA tablet up to date.
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How do the devices charge?
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The Tablets charge via the included power charger/adapter.
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I’m having problems connecting over WiFi. What should I do?
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First, update the firmware on the device. Then try connecting again after it is updated.
- Check that your Wifi router/modem is working correctly – try it with another Wifi device (ex: friend’s laptop).
- Check your WiFi router/modem documentation to see if it has a pairing button that needs to be pressed. Some modems have such a button that must be pressed the first time you try to make a WiFi connection with a new device.
- Make sure that you are relatively close to the modem/router when make your first connection. Later you can test to see how far away you can still get a wifi signal.
- Try connecting to a friend's WiFi access point (one that uses a different modem) to see if reacts the same way. If it connects, then you know that you should set your WiFi router/modem with similar parameters.
- Turn off the Wifi then turn it back on again. Go to Settings > Wireless controls and uncheck Wi-Fi. Wait until the small text below “Wifi” says “Turn on Wi-Fi” and then check it. Your WiFi access point should show up as an item below this.
-If you have to enter a password (an security code of type WEP or WPA) be very careful that you do not confuse a 1 and I (one and letter “I”), a 0 and O (zero and letter “O”), or U and V. These are common mistakes.
- When entering a security code for your WiFi access, check the box “Show password” which will allow you to see exactly what you are typing in. This will avoid any mistakes.
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What SIM cards / networks work with the 7cG2?
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The ARNOVA 7cG2 is un-SIM locked, so you can use it on any compatible network.
Any standard sized SIM card will fit into the ARNOVA 7cG2. Note that Micro-SIM cards are not supported.
The ARNOVA 7cG2 uses the following GSM frequencies: 850/900/1800/1900MHz and the following UMTS frequencies: 900/2100MHz.
This means that it will work with any network in the following regions/countries: Europe, India, Africa, Israel, Asia, Australia, New Zealand, Brazil, Thailand
Note that the ARNOVA 7cG2 will not work on networks that use frequencies other than the above.
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I’m having trouble getting my 3G connection to work, what should I do?
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First, update the firmware on your tablet. Then try connecting again after it is updated.
Make sure that you have Inserted the SIM card according to the user manual that was in the box with the tablet. Common mistakes are:
- Having WiFi turned on – 3G will automatically switch off if you have WiFi on
- Forgetting to restart the device after having inserted the sim card
- forgetting to put the sim card in the tablet, or putting it the wrong way up
- trying to use a sim card that has no 3G credit or does not have the 3G internet from the cell network
- incorrectly configuring the APN (access point names) for the cell network (follow the next step for manually configuring the APN)
- forgetting to enter the PIN code for your SIM card (you are asked to enter the SIM card PIN when switch on your device after inserting the SIM card)
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How can I set the APN (access point names)?
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Though with most cell networks the APNs will automatically set according to the SIM card, this does not happen in all cases and you may need to manually set the APNs for your network. To do this:
1. go to Settings > Wireless & networks > Mobile networks > Access Point Names
2. In the top right of the screen there is a menu icon: press on it and select New APN
3. Fill in the settings that you obtained from your cell network provider. Often these are shown in the documents that you got along with the sim card, or you can call your cell network’s customer support and as for the APNs for your SIM card (careful – on some networks the APNs change depending on your subscription type)
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Does my ARNOVA G2 tablet have Flash™ capability for Flash™ video or Flash™ games?
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No, your ARNOVA 7cG2 does not support flash.
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Android User Interface and applications |
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How do I download apps?
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Your ARNOVA tablet comes with Appslib for downloading free and paid for applications. There are over 30 000 applications available on Appslib in a wide range of genres and uses.
To download from Appslib you just need to agree to the appslibTerms and Conditions (these will be available the first time you open appslib) and you can start searching through apps and downloading them.
You do not need to create an account to download free apps from appslib. You only need to create an account if you wish to download paid for applications.
You will find a shortcut to the Appslib app on the primary homescreen or in the Apps section of your device.
You can buy apps from Appslib by using Paypal. Paypal supports many different payment systems and many different countries. You will need to create an account on appslib.com and link your appslib account to your paypal account to start purchasing apps on Appslib.
Note that you need to be connected to the Internet to use Appslib.
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Can I download apps from the Google Play Store? How?
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Sorry, no, these devices are not Google certified and do not have access to Android Market. However if .apk files are available on the Internet from the maker of one of the applications found on the Android Market, then there is no reason you could not download it from their site and use it (so long as it does not require a piece of hardware that the ARNOVA does not have. Ex : compass, telephone, GPS).
And don’t forget that your ARNOVA comes with access to Appslib which has over 30 000 applications available
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What happens if I download a paid app and then delete it by mistake – How do I get it back?
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AppsLib keeps track of which programs you purchased and will let you redownload them at anytime from the My Apps section of Android Market.
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Where do these apps go after I download them?
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You can find your application again in the Apps drawer.
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What do I do if an app gets stuck or functions incorrectly?
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The app you are using may need to be updated. Open the Appslib app and go to the MyApps section. Here it will show you which of your apps have updates that can be downloaded. If updating the application does not help with the problem, you could try uninstalling the application (use the Uninstall button found on the application’s page in Appslib) and then reinstall it from the same page.
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What are these widget things that Android has?
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Widgets are a great invention. They are like little apps that you can place on one of the homescreens of your tablet like you would place an icon. More than just a shortcut to an application, Widgets can show you information like the latest news or your email inbox without having to launch an application.
You can add widgets to your homescreens by long pressing on the homescreen and choosing ‘widgets’.
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How can I personalize my Homescreen?
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You can add app shortcuts and widgets and change the wallpaper for your Homescreensby long pressing on your Homescreen. From the screen that pops up you can choose to add widgets, shortcuts or change the wallpaper on your tablet.
You can move an icon or widget around a homescreen by long pressing on it and moving it to where you want. To move it to another homescreen, long press the app and drag it to either the left or right to move it to the next or previous homescreen.
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I downloaded an app I don't want anymore, how can I uninstall it?
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Uninstalling an application to get more space is pretty easy. Just go to Apps > Settings > Applications > Manage Applications then tap the app that you want to uninstall from the list and tap the uninstall button. Android will ask you if you are sure, tap OK and the app will uninstall.
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Can I read ‘office’ documents on my tablet eg: Word, Excel, PowerPoint, PDF files?
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You can find Office applications available on Appslib that will let you open office type files. Just search for ‘office’ in AppsLib.
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Can I use my ARNOVA for reading eBooks?
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Yes, you can. The most common ebook format is .epub. There are plenty of applications available to download from Android Market that read .epub files. As well as plenty of applications that sell ebooks for you to read inside the application. The most common international ebook app is Aldiko (which reads .epub files).
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How do I set up an email account on the tablet?
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Simply open the email application and follow the on screen instructions. For many standard web mail systems the email app will auto-configure based on your email address. If it does not recognize the email account provider it will ask you for the POP3, IMAP or Exchange server settings for the account on the second screen of the setup wizard. You can get these settings from your email account supplier or from your network administrator.
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Can I download music from online stores and play on my ARNOVA?
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Yes, because the most popular online stores now deliver music without Digital Rights Management (non-protected).
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What media file formats do the ARNOVA tablets support?
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Many music, video and photo formats are supported right out of the box. Please refer to the spec sheets (available on the web site) for specific details on the supported formats.
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Which methods can I use to transfer files to my ARNOVA tablet?
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The easiest way to transfer files to your ARNOVA tablet is byDrag and drop over USB from a PC or Mac
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How can I transfer from my PC to my ARNOVA?
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Drag and drop is by far the easiest method to transfer content to your ARNOVA. To do this plug your tablet into your PC via the supplied USB cable. Your tablet should recognize that it is plugged in and ask to go into USB mass storage mode, select this and your tablet should be recognized immediately by your PC. Open ‘My Computer’ and you will see your ARNOVA in the list. Double click the icon then double click ‘Internal Storage’ and you will see the file structure of your ARNOVA. Now you just need to drag the content that you want from the folder on your PC to the ARNOVA. For ease of content management in the library, we recommend that you put video files in the Video folder, music files in the Music folder and image files in the Pictures folder.
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How can I transfer from my Mac to my ARNOVA?
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Any unprotected photo, video or music file can be transferred to the ARNOVAand will play without problem. You just need to make sure that your Mac has mass storage support.
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The battery of my ARNOVA is completely drained and the device will not switch on for it to charge.
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Connect it to its power charger/adapter. Once you have plugged the device, the unit will start charging until it has enough charge to start. When the unit gets enough power it will start by itself (this could take some time). Even when started, do not unplug it until it is fully charged.
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The battery on my device runs out very quickly, what can I do?
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The Android™ Mobile Technology Platform was conceived such that the device can be woken up from suspend triggered from applications (ex: check emails every 10mn). As a consequence if you have network applications running in the background (that are auto launched at boot) that are network hungry (ex: checking the weather every 2 minutes) this will have an impact on the battery drain. If you are not using the WiFi, shut it off. A screen set to maximum brightest also drains energy from the device. Set your device as well to have its screen go off after 2 minutes of non-use. These things will help your battery conserve energy.
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I cannot turn on my device, what should I do?
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Make sure the battery is fully charged. Connect it to its power charger. To prevent the 7cG2 turning on accidentally when in a rucksack or handbag, we have set it that you need to pree on teh power button for a few seconds. The device will power up once the ARNOVA logo appears on the screen (not when the buttons light up).
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My device “froze”. What do I do? How do I prevent that?
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If your device freezes, reset your tablet, consult the quick start guide for instructions but resetting could be either via a pinhole button on the back or side of the device or by pressing the power button for a set amount of time. This will shut off the device. Restart as normal. To prevent this, make sure you are running the latest version of the firmware.
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My tablet seems to be running slower than when I originally got it, what can I do?
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Some users experience their tablet seeming to run slower after a few months than when they originally got the tablet. The simple reason for it is what is running… Without you knowing it you may have dozens of apps running in the background on your device, this is eating up battery power and processes making your tablet run slower and last a shorter time between charges.
We recommend that you download a Task Killer app (from appslib) when you run it, if you recognize apps that are running that you don’t ever use, uninstall them. If you see apps that you don’t use very much, check in that apps settings to see if you can disable to background task.
If all this doesn’t seem to have an effect you can reset the tablet very easily from the repair and formatting section of the Settings Menu. Resetting the tablet to factory settings is easy and quite fast (it’ll take less than 20 min) and could save you a call to customer support or a return. Though it does mean that you may have to re-download some apps and retransfer your media to the tablet.
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