Privacy policy

Arnova is committed to the protection of your personal information. Our Privacy Statement contains the following important information regarding your use of the Arnova web site :

The Arnovatech.com web site consists of many pages and services. Information provided may be subject to change from time to time so we encourage you to check our online Privacy policies and this Privacy Statement regularly. If you have any concerns or questions, please contact Arnova by using the Contact Us page to send your questions and comments via e-mail.

When you provide Arnova with your personal information via the Arnova web site, we will inform you of how the information will be used. We value your trust in the Arnova web site. In all cases, your information will be held in strict confidence. The types of personal information that we collect from you will depend on how you use the Arnova web site. For example, when registering your product with Arnova we will collect details such as your name, e-mail address, age, gender, and some details of your personal interests, your preferences for receiving commercial e-mail and receiving market research surveys via e-mail. Some of this information is essential for us to be able to accurately identify who is using the service and as such is mandatory. Other types of information are collected to help us profile who is using the services and what their interests are. Information of this type is often optional - you need only fill it in if you wish to do so. Arnova records other information as well. This information is used to improve the structure and performance of the Arnova web site to provide the user with an improved service. Whenever a page is requested from our web server, Arnova records the time, date and URL of the request, along with information on the browser software that is being used. We also anonymously track the pattern of visitor usage across the Arnova web site and to store shopping cart information. Arnova will do this by issuing an anonymous user ID. This anonymous ID uses a feature in your web browser called a Cookie. This cookie identifies and recognizes the computer (but not the person using the computer) when you visit the Arnova web site. Cookies are pieces of information that a website can transfer to an individual's computer hard drive for record keeping. Cookies can make using Arnova easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services that Arnova offers. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are preset to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies you will not be able to make an online purchase on our web site. We will not collect any personal information from you revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation.
Exceptions to this include :
Where you have given express consent to Arnova to do so;
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
Whe use is authorized by law or reasonably necessary to enforce the law;
or When the information is necessary for the establishment, exercise or defense of a legal claim.

The personal information that you provide to Arnova during registration of products and purchases on Arnova's web site is used for identification purposes and order processing only. Recording usage patterns helps us to identify the areas of our site that are popular and those that are not. By using cookies, users can specify their unique preferences.
Arnova aggregates the data that is gathered when you use Arnova's web site for analysis purposes. Personally identifiable characteristics are removed and the user remains anonymous, unless you have given prior specific consent for Arnova to recognize your usage. Additional data provided to us is used to examine Internet trends and demographics to help Arnova offer you improved online products and services. We may use this personal information or data for a purpose other than these purposes (specified above) if : You would reasonably expect us to use the personal information for that other purpose; and That other purpose is related to these purposes (specified above). For example, sending you email providing essential information about your Arnova products or purchases.
Arnova may also use your personal information for the purpose of direct marketing. We may only use your personal information or data for the purpose of direct marketing in relation to promotional activities where it is impracticable for us to obtain your prior express consent. However, when Arnova does this, we will provide an express opportunity when we first contact you to decline receiving any further marketing communications from Arnova, via an opt-out mechanism. Arnova will only send emails to you if you have elected to receive such emails or if they are in response to an e-mail we have received from you. You may also notify us at any time that you do not want to receive any marketing communications from Arnova by using the Contact Us page to send your request via e-mail. If we wish to use any of this personal information, information or data for any purpose other than those specified above, we will not do so unless we have your express consent to do so.
Exceptions to this include :
where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
where Arnova suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity;
or the use is authorized by law or reasonably necessary to enforce the law. These uses may include where Arnova is required to provide information in response to subpoenas or warrants or other legal processes.

The information we collect from you is strictly confidential. Arnova will not reveal, disclose, sell, distribute, rent, license, share or pass that information on to any third parties, other than those who are contracted to Arnova to keep the information confidential or are subject to a statute or binding scheme which imposes similar restrictions to Arnova's,regarding the handling of personal information.
We may disclose the personal information, other information or data we collect from you for the purpose specified to you at the time of collection or for another purpose if : you would reasonably expect us to disclose it for that purpose; and
that purpose is related to the purpose specified to you at the time of collection.
If we wish to disclose any of this personal information, information or data other than as set out above, we will not do so unless we have your express consent to do so. We will not provide your e-mail address to third parties without your consent.
Exceptions to this include :
where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health;
where Arnova suspects that unlawful activity is or has been engaged in and uses the personal information, information or data to investigate the suspected unlawful activity; or the use is face by law or reasonably necessary to enforce the law. These uses may include where Arnova is required to provide information in response to subpoenas or warrants or other legal process.

Security of your information that you may send to or receive from using Arnovatech.com
We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons. Transmissions sent to or from Arnova are routinely monitored for quality control and systems administration. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. These activities are conducted at your own risk. Once we receive your transmission, we make our best effort to ensure its security. Credit card information is among the most sensitive and important data that Arnova collects. Arnova operates secure servers to minimize the risk of unauthorized use of such information. Credit card information that is transmitted via our secure servers is encrypted in accordance with the highest standards over Secure Socket Layer (SSL). For obvious reasons, please do not send credit card information through unsecured electronic mail.

You will always have access to the information and content that you provide to us. You can easily edit or delete your personal information provided during registration to Arnova by sending an e-mail to webmaster@Arnova.com, unless it is mandatory information required for your membership application.
Exceptions to this include :
where providing access will pose a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
your request for access is frivolous or vexatious;
where the information relates to existing legal proceedings between Arnova and you and the information would not be discoverable in the process of those legal proceedings;
or where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws, or denying access is specifically authorized by law.
If Arnova does not allow you to access your personal information, we will provide you with the reasons for our decision. If you believe that the personal information we collect, use or disclose is inaccurate, incomplete or not up to date but Arnova does not agree with you, we will post a statement of your claim where that information is kept and accessed.

The safety of children is very important to us. We ask that children under the age of 13 have a parent or guardian verify their product registration information with Arnovatech.com. Whilst Arnovatech.com will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.

Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer. Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via e-mail, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.

If you have any concerns or questions, please contact Arnova by using the Contact Us page to send your questions and comments via e-mail. Thank you for taking the time to read the Arnova Privacy Statement.